1 - Services and packages are valid per person only and cannot be shared.

2 - No student discount applies to packages and PC assemblies.

3 - Any services performed by HelvetDigital using parts supplied by the customer, for example: replacement screens or spare parts not ordered by us, will not be eligible for our basic warranty. HelvetDigital makes no warranty of any kind. Any claims arising from services rendered will be totally excluded.

4 - All service conditions apply to packages and vice versa.

5 - Any request by the customer for services from companies belonging to HelvetCompany is subject to a separate contract specific to each entity. The general terms and conditions applicable shall be those expressly communicated to and accepted by the customer prior to the conclusion of the contract. The company undertakes to inform the customer of the existence of these conditions, and the customer must provide written acceptance prior to any service. Without this acceptance, the service cannot be provided.

6 - HelvetDigital's employees are not obliged to provide a detailed explanation of the entirety of HelvetDigital's or HelvetCompany's general terms and conditions. However, they must ensure that the customer is informed of the essential points that concern him or her. Concise and relevant information is considered sufficient.

7 - It is the customer's responsibility to obtain information about our terms and conditions.

8 - The customer is solely responsible for informing himself or herself about the programmed obsolescence techniques used by manufacturers.

9 - HelvetDigital can in no way be held responsible for irreversible damage to a device following a repair. Any repairs carried out which result in failure will be charged to the customer.

10 - The customer acknowledges that it is his responsibility to inform himself about the manufacturers' manufacturing practices, including any technical limitations preventing certain repairs.

1 - For an extended analysis with a report or certificate. We charge a flat fee of CHF 400 plus VAT.

1 - HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is CHF 200 per hour, excluding VAT.

2 - HelvetDigital applies the 200 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 - HelvetDigital reserves the exclusive right to modify its prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 - HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is 180 CHF per hour excluding VAT.

2 - HelvetDigital applies this 180 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 - HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 - HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is 200 CHF per hour excluding VAT.

2 - HelvetDigital applies the 200 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 - HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 - From 6:00 pm to midnight and Saturday - 125% surcharge

2 - Midnight to 8am and Sunday - surcharge 150%

Repair Terms and Conditions

1. Purpose

These terms and conditions govern the repair services provided by HELVETDIGITAL on electronic devices such as computers (desktop and laptop), servers and smartphones.

Our qualified technicians intervene on various types of breakdowns, including :

• Hardware malfunctions (damaged screens, batteries, motherboards, internal components, etc.).
• Software problems (operating systems, updates, viruses, data recovery, etc.).

Any request for repair involves full acceptance of these terms and conditions by the customer.

2. Diagnosis and Repair Offer

2.1. Preliminary diagnosis

• Before any repair, HELVETDIGITAL performs a diagnosis to identify the cause of the problem.
• This diagnosis is billed at the current rate, even if the customer refuses the repair after the fact.

2.2. Drawing up a repair offer

• Once the diagnosis has been made, a detailed offer is supplied to the customer.
• This offer specifies the cost of repair and the parts required.
• No deadline will be indicated on the offer.

2.3. Additional faults discovered during repairs

• If other problems are detected after acceptance of the initial offer, a complementary offer will be submitted to the customer.
• No further repairs will be carried out without his agreement.
• If the customer refuses the additional repair, HELVETDIGITAL cannot be held responsible for any complications resulting from a partial repair.

3. Pricing and payment

3.1. Repair costs

• Repair prices are based on the offer accepted by the customer.
• Any work not included in the initial offer will be subject to additional invoicing.

3.2. Mandatory payment before returning the unit

• Full payment for the repair is required before the unit can be returned.
• No equipment will be delivered to the customer until the invoice has been paid in full.

3.3. Abandonment in the event of non-payment

• If the customer does not pay the invoice within 60 days of completion of the repair, HELVETDIGITAL may consider the device abandoned and proceed with its destruction or resale to cover the costs incurred.

4. Lead times and parts availability

4.1. Repair times

• HELVETDIGITAL does not commit to a fixed deadline.
• Deadlines quoted orally or by e-mail are purely indicative and do not constitute a firm commitment.
• In order to avoid unnecessary constraints, no deadline will be indicated on the offer.

4.2. Spare parts availability

• If a part is no longer available, the customer will be informed and can choose to :
  • Wait a little longer to receive the part.
  • Cancel the repair (the diagnostic fee remains due).

5. Warranty and exclusions

5.1. Warranty on certain repairs and parts

• Some parts are covered by a specific warranty, which will be indicated on the repair invoice.
• If a part under warranty develops a manufacturing defect within the specified period, HELVETDIGITAL will replace the defective part free of charge.

5.2. No warranty on certain parts

• Some parts are not covered by warranty.
• The customer will be informed prior to the repair and this information will be indicated on the invoice.
• No claim can be made for a part without warranty once the repair has been carried out.

5.3. General warranty exclusions
The warranty does not cover :

• Breakdowns resulting from misuse (shocks, liquid immersion, electrical surges, etc.).
• Software problems or viruses occurring after repair.
• Interventions carried out by a third party after the repair.
• The customer's refusal to replace other damaged components that may have affected the repair.

5.4. No warranty on repairs to damaged equipment

• If the device shows pre-existing damage (warped chassis, oxidation, fragile components), HELVETDIGITAL cannot guarantee the complete success of the repair..
• No claims will be accepted in the event of worsening of the condition of the device following intervention on a structurally damaged device.

6. Liability and Limitations

6.1. Limitation of liability

• HELVETDIGITAL cannot be held responsible for the loss of data..
• The customer is responsible for backing up his data prior to any intervention.
• In the event of an unresolved problem after repair, HELVETDIGITAL undertakes to examine the device, but does not guarantee a successful repair to 100 %.

6.2. Risks associated with complex repairs
Certain interventions, particularly on sensitive components (micro-welding, fragile screens, swollen batteries, etc.), can present an additional risk of deterioration.

• HELVETDIGITAL cannot be held responsible if the device becomes irreparable during the repair attempt.
• If a problem occurs during the intervention, the customer will be informed immediately.

6.3. Refusal to intervene

• HELVETDIGITAL reserves the right to refuse a repair if the device is deemed too damaged or if the intervention presents too high a risk.

7. Retention and Recovery of the Device

7.1. Recovery time

• Once the repair is complete, the customer is obliged to return the device within 30 days.
• After this period, HELVETDIGITAL may consider the device abandoned and deal with it accordingly.

7.2. Device abandonment

• If the unit is not collected within 60 days of repair, it will be considered abandoned and may be destroyed or resold to cover costs incurred.

8. Acceptance of General Conditions

8.1. Any request for repair implies full acceptance of these terms and conditions.

8.2. The customer acknowledges and accepts that HELVETDIGITAL is not responsible for loss of data, supplier decisions or risks inherent in certain repairs.

8.3. The customer accepts that devices not collected within the specified time may be considered as abandoned and treated accordingly.

Expert appraisal and certificate of damage conditions

1. Purpose

Damage analysis service with certificate provided by HELVETDIGITAL is a detailed technical assessment of an electronic device to determine the origin and extent of the damage. This analysis is carried out with a view to possible coverage by household, casco or other insurance.

Our mission includes :

• A technical assessment of the damage.
• Issue a detailed certificate.
• The possibility of contacting the insurance company at the customer's request.
• The transmission of a repair or replacement offer (if requested by the customer).
• Repairs or replacement, depending on the option chosen by the insurance company and/or the customer.
• The delivery of a complete file, containing all the documents needed to process your insurance claim.

HELVETDIGITAL is in no way responsible for the reimbursement of costs by the insurance company or for the outcome of the claim. All responsibility lies exclusively with the customer.

2. Relationship with Insurance and Customer Responsibilities

2.1. HELVETDIGITAL will only contact the insurance company if expressly requested by the customer.

• If the customer wishes us to claim the cost of expert appraisal and/or repair, we can contact the insurance company on his behalf.
• If the customer does not want us to intervene, they are free to manage their case directly with their insurance company.

2.2. Whatever option you choose, HELVETDIGITAL is not responsible for insurance decisions or the outcome of your claim.

• If the insurance company refuses to cover the costs of expert appraisal and/or repair, the customer remains fully responsible for payment of the sums due.
• HELVETDIGITAL will not be reimbursed if insurance coverage is refused.

2.3. If the customer chooses to go ahead with the survey without waiting for a response from the insurance company, he assumes full responsibility for any financial consequences.

2.4. In all cases, the customer must pay the full cost of the survey before receiving the complete file.

3. Payment and submission of completed application

3.1. Payment is due at the end of the survey, before the complete file is handed over.

3.2. The complete file will only be handed over to the customer or his insurance company once full payment has been received.

• This file includes all the documents needed for the insurance company to process your claim correctly.
• No documents will be sent before payment.

3.3. If the customer refuses to pay or delays payment, HELVETDIGITAL cannot be held responsible for the consequences of the absence of the certificate and documents necessary for the claim.

4. Device Retention and Recovery Conditions

4.1. The device remains in the possession of HELVETDIGITAL for the duration of the expert appraisal procedure and the processing of the claim.

4.2. The device will only be returned to the customer when :

• The appraisal has been finalized.
• The appraisal costs have been paid in full.

4.3. If the customer wishes to retrieve the device before the end of the procedure, it must immediately pay the appraisal costs in full.

4.4. At the end of the process, the customer has two options for his damaged appliance:

• Device recovery, at no extra charge.
• Disposal and safe recycling of the device by HELVETDIGITAL.

4.5. Special case: insurance request

• In some cases, the insurance company may require the customer to return the damaged device after it has been replaced.
• If the insurance company so requests, it is the customer's responsibility to take the device to the insurance company within the specified time limit.
• HELVETDIGITAL is not responsible for this process, nor for the consequences of any delay or failure to comply with the insurance conditions.

4.6. Data processing before recycling

• Any device containing data will be formatted according to the requirements of the Data Protection Act (DPA) before recycling.
• For devices requiring manual deactivation before formatting (e.g. : Apple computers requiring «Locate my Mac» to be disabled»), this procedure will be carried out with the customer before the unit is destroyed.
• This secure formatting and deletion service is completely free of charge.

5. Pricing and payment

5.1. The cost of the appraisal service is CHF 400 excluding VAT.
With the application of the Swiss VAT rate of 8,1 %, the total amount payable is CHF 432.40 INCL. VAT.

5.2. Payment is due at the end of the procedure, before the complete file is handed over.

5.3. Full payment is required prior to transmission of the complete file.

• No certificates or official documents will be issued to the customer or the insurance company until full payment has been received.
• HELVETDIGITAL does not issue credits or deposits for this service.

5.4. If covered by insurance, HELVETDIGITAL does not guarantee acceptance. and cannot be held responsible for any refusal of reimbursement by the insurance company.

6. Exclusion of Warranty and Limitation of Liability

6.1. HELVETDIGITAL is in no way responsible for insurance decisions or the outcome of claims.

6.2. All financial responsibility for survey and repairs remains with the customer, even if insurance coverage is refused.

6.3. Under no circumstances will HELVETDIGITAL be held responsible for decisions taken by the insurance company., nor of the financial or technical consequences resulting from the expertise.

6.4. HELVETDIGITAL accepts no liability for loss of data. during analysis or repairs. The customer is responsible for backing up his data prior to any intervention.

7. Acceptance of General Terms and Conditions

7. Acceptance of General Terms and Conditions

7.1. Any request for expertise or certification implies full acceptance of these terms and conditions.

7.2. Whether or not the customer signs a certificate authorizing HELVETDIGITAL to contact the insurance company, he acknowledges and accepts these general conditions in their entirety and undertakes to comply with the associated obligations.

1 - We book the appointment exclusively for you. If you do not attend the appointment and do not cancel by informing us at least 6 hours in advance, 50% of the price of the reserved repair will be charged to you.