1 - The services and packages are only valid per person.

2 - All services performed by HelvetDigital using parts supplied by the customer, e.g: Replacement screens or parts that have not been ordered by us will not be eligible for our basic warranty. HelvetDigital does not give any guarantee whatsoever. All claims following a service will be totally excluded. 

3 - All the conditions of the services count for the packages and vice versa.

4 - Any request for services or benefits from the customer to the companies belonging to the company HelvetCompany are subject to a contract that stipulates that all the terms and conditions of those companies belonging to that group apply. The said company undertakes to inform the customer as far as possible of the existence of all these conditions. If the customer refuses or prevents the company from informing him of these conditions in any way, the company reserves the right to apply all its conditions even if the customer is not aware of their existence.

5 – The employees working for HelvetDigital are under no obligation to inform the customer(s) of the full terms and conditions of HelvetDigital or the HelvetCompany. A brief information of it is enough.

6 – The The customer is responsible for taking information about our conditions.

7 - The customer is solely responsible for not having been informed of all the conditions of the HelvetCompany

8 - The customer is the only one and the only one responsible for being informed or not on the programmed obsolescence techniques set up by the manufacturers.

9 – HelvetDigital can in no way be held responsible for irreversible damage to an appliance following a repair. Any repairs made as a result of a failure will be charged to the customer.

10 - The customer is in the obligation to take in consideration and in all knowledge of cause that the manufacturers put in place techniques of programmed obsolescence being able thus prevented the repair of the apparatus and caused in certain cases of damage of way irreversible on this one.

11 – HelvetDigital will not be in any way case responsible for irreversible damage or not, on the repaired equipment or not yet taken in charge

1 - For a simple analysis without a report or attestation. We charge a flat rate of 100 CHF.

2 - For an extended analysis with a report or attestation. We charge a flat rate of 200 CHF.

1 – HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is 100 CHF per hour excluding VAT.

2 - HelvetDigital applies this 100 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to modify its prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 – HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is 180 CHF per hour excluding VAT.

2 - HelvetDigital applies this 180 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 – HelvetDigital applies a prime rate for all services that are calculated by the hour. The basic rate is 200 CHF per hour excluding VAT.

2 - HelvetDigital applies the 200 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - The packages are not calculated by the hour but are a set or a single service at a fixed price.

4 - In the event that the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract and the fees that are issued for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend any negotiations at any time.

1 - From 6:00 pm to midnight and Saturday - 125% surcharge

2 - Midnight to 8am and Sunday - surcharge 150%

1 - We book the appointment exclusively for you. If you do not attend the appointment and do not cancel by informing us at least 6 hours in advance, 50% of the price of the reserved repair will be charged to you.