1 - The services and packages are only valid per person.

2 - All services performed by HelvetDigital using parts supplied by the customer, e.g. : Replacement screens or spare parts that have not been ordered by us will not be eligible for our basic warranty. HelvetDigital gives no guarantee whatsoever. All claims following a service will be totally excluded. 

3 - All the conditions of the services count for the packages and vice versa.

4 - Any request for services or benefits from the customer to the companies belonging to the company HelvetCompany are subject to a contract that stipulates that all the terms and conditions of those companies belonging to that group apply. The aforementioned company undertakes to inform the customer of the existence of all these conditions whenever possible. If the customer refuses or in any way prevents the said company from informing him of these conditions, the said company reserves the right to apply all its conditions even if the customer is unaware of their existence.

5 – The employees working for HelvetDigital are under no obligation to inform the customer(s) of the complete terms and conditions of HelvetDigital or HelvetCompany. A brief information of it is enough.

6 – The It is the customer's responsibility to obtain information about our terms and conditions.

7 - The customer is solely and exclusively responsible for any failure to obtain information concerning all conditions of the HelvetCompany

8 - The customer is solely responsible for having informed himself or herself about the programmed obsolescence techniques implemented by manufacturers.

9 – HelvetDigital can in no way be held responsible for irreversible damage to an appliance following a repair. Any repairs made as a result of a failure will be charged to the customer.

10 - The customer is obliged to take into consideration, and with full knowledge of the facts, that manufacturers implement programmed obsolescence techniques which may prevent the repair of the device and, in some cases, cause irreversible damage to it.

11 – HelvetDigital will not be in any way case liable for irreversible or non-reversible damage to repaired or not yet repaired equipment

1 - For a simple analysis without a report or attestation. We charge a flat rate of 100 CHF.

2 - For an extended analysis with a report or attestation. We charge a flat rate of 200 CHF.

1 – HelvetDigital applies a prime rate for all services, which are calculated by the hour. The basic rate is CHF 180 per hour, excluding VAT.

2 - HelvetDigital applies this 180 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - Packages are not calculated by the hour, they are a set or a single service at a fixed price.

4 - If the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract, and the fees for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to modify its prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend negotiations of any kind at any time.

1 – HelvetDigital applies a prime rate for all services, which are calculated by the hour. The basic rate is 180 CHF per hour excluding VAT.

2 - HelvetDigital applies this 180 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - Packages are not calculated by the hour, they are a set or a single service at a fixed price.

4 - If the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract, and the fees for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend negotiations of any kind at any time.

1 – HelvetDigital applies a prime rate for all services, which are calculated by the hour. The basic rate is 200 CHF per hour excluding VAT.

2 - HelvetDigital applies the 200 CHF from the beginning of the service. No matter how long the service lasts, the first hour is charged in full, after 1 hour the calculation is made in 30 minute increments.

3 - Packages are not calculated by the hour, they are a set or a single service at a fixed price.

4 - If the customer requests an additional service that is not included in the package or in the existing service contract, this will be issued as a new service contract, and the fees for each new contract will of course be charged to the customer. 

5 – HelvetDigital reserves the exclusive right to change these prices and packages at any time. We also reserve the right to change the services included in a current contract at any time.

6 - All attempts to negotiate the prices of services and packages before and after the contracts are excluded. HelvetDigital reserves the right to suspend negotiations of any kind at any time.

1 - From 6:00 pm to midnight and Saturday - 125% surcharge

2 - Midnight to 8am and Sunday - surcharge 150%

1 - We reserve the appointment exclusively for you. If you do not attend the appointment and do not cancel by informing us at least 6 hours in advance, you will be charged 50% of the price of the reserved repair.